Put a Folk to work in your organisation
The Folks on this platform are characters with a role, a body of knowledge and rules about how they behave. The same thing can be built for your business — a character that knows your products, your policies and your processes, and answers in your voice rather than a generic one.
It is not a chatbot that reads your FAQ. It is a colleague you design: what it knows, what it must never say, when it should hand over to a person, and who it is for.
For your customers
Answers the questions your team answers fifty times a week, at 2am, in the detail your best person would give.
For your staff
Knows the policies, the processes and where things are kept. New starters stop interrupting everyone to ask.
For your specialists
Handles the routine part of a specialist's work so their time goes to the part that actually needs them.
On your terms
You decide what it knows, what it refuses, and when it says "you need to speak to someone". Those limits are the design, not an afterthought.
What working with us includes
We tune your Folks with you so they answer the way your organisation actually needs — not just set up once and handed over. That means working through real questions your people and customers ask, adjusting what the Folk knows and how it responds, and checking the result rather than assuming it.
We also customise the system around them where your situation calls for it, including the option to take your Folk out of our network and run it as your own. Some cases go further again and need a new AI system, or development work beyond what the platform does today.
Which of those applies is exactly what the consultation is for. It is not something either of us can decide from a form, which is why it starts with a conversation rather than a price.
We start by working out whether this is worth doing for you at all. Sometimes the honest answer is that a better help page would solve it, and we would rather say so than build something you do not need.
Not sure yet? Talk it through with our developer Folk first — what you want it to do, what it would need to know, whether this is even the right tool. Free, and no form to fill in.
It costs nothing to ask.
Our development team reads what you have described, works out what it would take, and comes back to you with an honest answer — including if that answer is no. There is nothing to buy before you send it.